We sincerely hope you enjoy your item, but we understand that sometimes customers change their
minds. Please read our policies below before placing your order to ensure there are no surprises with
processing any changes, cancellations, or returns.
Changes and cancellations
If you need to make a change to a confirmed order, please contact our customer care team within 24
hours from receipt of your order confirmation email.
You can reach us at customercare@kanessa.net
Returns Policy
If you're not happy, we're not happy.
Therefore we will grant you 14 days to judge if your purchase is satisfactory. Within this period you
can return the product. You can take a close look at the product just like you would do in a shop and
test if it lives up to your expectations. If you have your doubts whether you can still change your
product then please contact us on sunglasses@kanessa.net
If you are not all satisfied with the product then please return it to us in the original packing Send us
an email to sunglasses@kanessa.net and we will provide you with the instructions on how to do so.
We will refund your money within 14 days. Shipping costs will not be refunded and you have to pay
yourself for the return shipment.
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